Terms & Conditions
Last updated: September 2026 • Governing delivery and ordering services across Anantnag (PIN: 192101).
1. Acceptance of Terms
By accessing or using the DASHIT mobile application, website, or ordering services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our platform.
2. Delivery Area & Service Promise
DASHIT operates Anantnag's #1 quick grocery delivery service in Jammu & Kashmir.
- Delivery Estimates: Delivery times shown in the app are estimates based on your distance from our store and current conditions. They are indicative only and are not a guarantee. Active service zones include KP Road, Civil Lines, Ashajipora, Khanabal, Main Market, and surrounding areas in PIN 192101.
- Weather & Safety Exceptions: Delivery times may vary during severe weather, snowfall, heavy traffic, or force majeure events to ensure rider safety.
3. Orders, Pricing & Payments
- All product prices displayed are in Indian Rupees (₹) and include applicable taxes unless specified otherwise.
- We accept payments via UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) subject to availability.
- In the rare event of an out-of-stock item after order placement, our team will promptly notify you and process an instant refund for the affected item.
4. Cancellation & Returns
Because orders move quickly through the store, they enter the automated packing queue shortly after being placed.
- Cancellation: You may cancel an order before it has been dispatched to a rider. Once marked "Out for Delivery", cancellation is not permitted.
- Fresh Produce & Perishables: For dairy, bakery, and fresh fruits/vegetables, please inspect items upon delivery. Damaged, spoiled, or incorrect items reported within 2 hours of delivery will be replaced or refunded.
5. User Conduct & Account Responsibility
Users must provide accurate phone numbers and delivery addresses. Providing fictitious addresses or harassing delivery personnel will result in immediate suspension of account privileges.
6. Tobacco Products
Tobacco products are injurious to health. They are sold only under the Cigarettes and Other Tobacco Products Act, 2003 (COTPA) and are not promoted anywhere in the app.
- You must be 18 or older (or the higher legal age applicable in your area) and must not buy tobacco on behalf of anyone underage.
- We do not deliver tobacco to, or in the vicinity of, a school or college premises.
- Our rider will ask for a government-issued photo ID at the door. If age cannot be verified, the tobacco items are not handed over.
- Orders that break these rules are cancelled, and we are bound to report the account.
7. Customer Support
For any issues regarding orders, delivery delays, or payment refunds, reach out to our Anantnag customer helpline:
8. Complaints & Copyright
To raise a complaint with our Grievance Officer, Azan Mir (owner), or to report a product photo or other material you own the rights to, see our Complaints & Copyright page. We reply within 48 hours, and material that turns out to be used without permission is removed or replaced within 36 hours of confirming the complaint.